🔐 Privacy Policy.

At TPF, your privacy is not just a checkbox — it’s personal. We believe your business is no one else’s, and we’ll always protect the information you share with us.

🛡️ What We Will Never Do

  • We won’t sell, rent, or give away your name, phone number, email, or any other personal info.

  • We’ll use all tools available to protect your information from unauthorized access or use.

📥 When & Why We Ask for Information

We’ll only ask for personal details when necessary — for example, when:

  • You create a TPF account or booking.

  • You sign up for updates, offers, or to improve your travel experience.

We use your info to:

  • Save you time — no repeating data every time.

  • Help you find services faster and easier.

  • Tailor services based on what matters to you.

  • Keep you updated with offers, route info, or any cool new things from TPF (only if you opt in).

✅ Consent

You can still explore most of our site without providing personal info. However, features like bookings or newsletters may require registration.

You're in full control:

  • Opt in or out of emails, SMS, or newsletters.

  • Decide if and how you want to hear from us.

  • TPF does not allow other companies to market to you using your info.

🛠️ Access & Control

We make it easy to access and manage your data:

  • View and update your profile anytime.

  • Choose your communication preferences.

  • Unsubscribe whenever you want — no questions asked.

🔐 Security

We take security seriously:

  • Your data is stored in password-protected, access-controlled servers.

  • We ensure all online transactions are 100% secure.

  • We never share your info outside TPF without your permission — unless required by law.

Your role: Keep your login credentials safe. No one can access or change your info without them.

⚖️ Enforcement

If you believe we’ve violated this policy, please reach out:
📧 Email: privacy@thepalacefleet.com
📞 Call/Text: 0710 252 943
Use the subject line "Privacy Policy" for faster support. We’ll investigate and respond promptly.

📦 What We Do with Your Info

When you join or book with TPF, you may share:

  • Name, phone number, ID number, age, gender, and email.

  • Billing info (only when needed and with your permission).

We use this data to:

  • Send trip confirmations and updates.

  • Gather feedback and improve services.

  • Notify you about relevant offers (if you agree).

Billing info: We may store it for future use (with your consent), but never reuse without your permission.

🤝 Trusted Partners

We occasionally work with other companies for things like:

  • Payment processing

  • Trip completion

  • Car hires

They receive only what’s necessary to perform their service — nothing more. And they are contractually bound to respect your data.

📜 Compliance with Kenya’s Data Protection Act (DPA), 2019

We comply with Kenya’s Data Protection Act, 2019. Your data is:

  • Collected only with your consent or as required to fulfill our contract with you.

  • Processed for clear, lawful purposes.

  • Stored securely and only as long as necessary.

  • Never shared without your consent.